Responsible Gaming

Gambling should be an enjoyable form of entertainment, not a way to solve financial problems or a source of distress. On Golden Bet, operated through goldens.bet, responsible gaming means making informed, conscious choices about when, how and how much you play.

Golden Bet is operated by Santeda International B.V., a company licensed in Curaçao under licence 365/JAZ issued by the Curaçao Gaming Control Board. The website is not licensed or regulated by the United Kingdom Gambling Commission (UKGC), and UK-specific schemes such as GAMSTOP and UK fund-protection rules do not apply to your play here. Nevertheless, we aim to align our internal safeguards with widely recognised UK responsible gambling standards.

This page explains the risks associated with gambling, the tools available to help you stay in control, and where you can obtain confidential, professional support. Our customer support and responsible gaming teams are available to assist you in applying these measures and to respond to any concerns you may have about your gambling behaviour.

Risk Awareness

Most players gamble for fun and stay within their means, but for some people gambling can become harmful. Recognising early warning signs is essential to keeping control. You may be at risk of developing a gambling problem if you recognise several of the following patterns:

• Gambling more frequently, for longer sessions, or with higher stakes than you originally planned.
• Thinking about gambling often, including at work, during study or when spending time with family or friends.
• Chasing losses by increasing your bets in an attempt to recover money you have already lost.
• Spending money on gambling that you need for essential living costs such as rent, bills, food or debts.
• Hiding or lying about your gambling, bank statements, balances or time spent online.
• Feeling irritable, anxious, guilty or depressed when you are unable to gamble or after you have gambled.
• Borrowing money, using overdrafts or taking credit to fund gambling, or selling personal items.
• Allowing gambling to damage your relationships, work, education or physical and mental health.

You can use this brief self-assessment as a starting point. Ask yourself honestly:

• Do I often gamble with more money or for longer than I intended?
• Have I tried to cut down or stop gambling, but found it difficult?
• Do I gamble when I feel stressed, depressed, lonely or bored?
• Have my gambling activities caused arguments or distance with people close to me?
• Have I ever borrowed money, missed bills or used savings because of gambling?
• Do I feel restless or irritable when I try not to gamble?

If you answered "yes" to several of these questions, you should seriously consider using the tools described below, talking to our support team, and contacting one of the independent support organisations listed in the Support Resources section.

Limits & Tools

Setting clear limits before you start to play is one of the most effective ways to remain in control. On Golden Bet at goldens.bet you can configure financial and time-based controls in your account once you are logged in.

Deposit Limits (Daily, Weekly, Monthly)

You can set deposit limits to control how much you add to your account over specific periods. These limits apply to deposits and cannot be overridden by our staff.

1. Log in to your account at goldens.bet using your usual credentials.
2. Go to the "My Account" or profile area and select the "Responsible Gaming" or "Player Limits" section.
3. Choose "Deposit Limits". You will see options for daily, weekly and monthly limits.
4. Enter the maximum amount you are prepared to deposit for each period (for example, £20 per day, £50 per week, £150 per month). Choose conservative figures you can comfortably afford to lose.
5. Confirm your new limits. In many cases, reductions take effect immediately, while increases may only take effect after a cooling-off period (for example, 24 hours).

You should regularly review these limits, especially if your financial circumstances change. Increasing limits should be considered carefully and never as a way to chase losses. Remember that, as we are licensed in Curaçao and not by the UKGC, your deposits are not covered by UK-specific fund-protection rules; only gamble with money you can afford to lose in full.

Time Spent Limits and Session Timers

Time can pass quickly when you are gambling online. Time limits and session reminders help you maintain perspective and balance with other responsibilities.

1. After logging in, visit "Responsible Gaming" in your account menu and select "Session Limits" or "Time Limits".
2. Set a maximum session duration (for example, 30, 45 or 60 minutes) and/or enable periodic reminders (for example, a pop-up every 30 minutes summarising your time and net result).
3. Confirm your settings. When the limit is reached, you may be automatically logged out or prompted to end the session.

We strongly recommend taking regular breaks, especially if you notice reduced concentration, irritability, or the urge to recover losses. Time-based tools should be used together with financial limits for maximum protection.

Short-Term Breaks ("Time-Out" 24-72 Hours)

If you feel you need a brief pause from gambling but are not yet ready for self-exclusion, you can apply a short-term "Time-Out". During a Time-Out you cannot place bets or make deposits.

1. Log in to goldens.bet and open "My Account".
2. Navigate to "Responsible Gaming" and select "Time-Out" or "Short Break".
3. Select the desired duration (for example, 24, 48 or 72 hours) and confirm.
4. Once activated, you will be unable to log in or place bets until the chosen period ends. We cannot cancel or shorten an active Time-Out.

Use Time-Outs whenever you feel your gambling is becoming stressful, emotional or impulsive. If you repeatedly need Time-Outs, you should consider a longer self-exclusion and speak to a professional support service.

Self-Exclusion

Self-exclusion is a stronger and longer-term measure designed for players who recognise that they have lost control of their gambling or are at serious risk of harm. When you self-exclude, your account access is blocked for a defined period, and you will not be able to use our services.

How to Request Self-Exclusion

1. Log in to your account at goldens.bet (if you still have access) and go to "My Account".
2. Select "Responsible Gaming" and then choose "Self-Exclusion".
3. Choose the duration of your self-exclusion. Available periods typically start from 6 months and may include 1 year, 2 years, 5 years or lifetime exclusion.
4. Read the information about the consequences of self-exclusion carefully and confirm your decision.
5. You will receive a confirmation message or email once self-exclusion has been applied.

If you are unable to access your account, you can request self-exclusion by contacting customer support via live chat or by email from the same address registered on your account. For your protection, we may ask for additional information to verify your identity before applying self-exclusion.

Consequences of Self-Exclusion

• You will not be able to log in to your account, place bets, make deposits or receive marketing communications from us during the self-exclusion period.
• We will take reasonable steps to close any other accounts you may hold with Golden Bet on goldens.bet once they are identified.
• Subject to our Terms & Conditions, any remaining withdrawable balance on your account will normally be paid to you, provided that all required KYC and security checks are successfully completed. Bonus balances and unfinished bonuses may be cancelled according to the applicable Bonus Terms & Conditions.
• Self-exclusion cannot normally be cancelled or shortened. At the end of a fixed-term self-exclusion, a further cooling-off and confirmation process may apply before any reopening is considered, and in some cases reopening may not be permitted.

Please note that Golden Bet at goldens.bet is licensed in Curaçao and is not part of the UK national GAMSTOP scheme. Registering with GAMSTOP at gamstop.co.uk will not automatically block your account with us, but it will restrict access to UKGC-licensed operators. If you reside in the UK and are experiencing gambling problems, we strongly recommend you register with GAMSTOP in addition to using our internal self-exclusion tools and seeking professional help.

Support Resources

Independent support is a crucial part of responsible gaming. The organisations listed below offer confidential advice, information and treatment pathways. We encourage you to contact them if you are worried about your gambling or about someone close to you.

Local Support for Players in the UK

• National Gambling Helpline (GamCare): Call 0808 8020 133 free of charge from within the UK, 24 hours a day, 7 days a week in English. Trained advisers provide confidential information, emotional support and referral to local services.
• GamCare Online Services: Live chat, web forum and self-help tools are available at gamcare.org.uk, offering peer support and moderated discussions.
• NHS Gambling Services: The NHS operates specialist gambling clinics in the UK. You can access information and referral guidance via the NHS website or by speaking with your GP, who can assess your situation and refer you where appropriate.
• Local mental health and debt advice: Organisations such as Citizens Advice, StepChange and other UK charities provide support for debt, budgeting and emotional wellbeing. They can work alongside gambling support services.

International Support Organisations

These services operate independently from Golden Bet and goldens.bet. They do not share information with us without your consent. Contact is confidential, subject to their own safeguarding and legal obligations.

National Self-Exclusion Schemes

• United Kingdom - GAMSTOP: A free, national online self-exclusion scheme for UKGC-licensed online gambling sites. Register at gamstop.co.uk to exclude yourself from participating operators for periods of 6 months, 1 year or 5 years. Golden Bet at goldens.bet is not part of GAMSTOP because it is not licensed by the UKGC, but UK-based players are strongly encouraged to sign up to GAMSTOP if they are experiencing harm.
• Spain - RGIAJ (Registro General de Interdicciones de Acceso al Juego): A national self-exclusion registry managed by the Dirección General de Ordenación del Juego (DGOJ). Residents in Spain can enrol via official government channels to block access to licensed gambling operators.
• Other countries: Many jurisdictions operate their own self-exclusion systems or registers. Please check with your local regulator or responsible gambling authority for details relevant to your place of residence.

Blocking Software and Device-Level Tools

• Gamban: A paid blocking application that can be installed on multiple devices to prevent access to a wide range of gambling sites and apps. See gamban.com for details.
• BetBlocker: A free gambling-blocking tool for various platforms. More information is available at betblocker.org.
• Parental controls and device settings: You may also use built-in operating system controls or third-party software to restrict access to gambling content, especially on shared devices or where minors could be present.

Blocking tools are most effective when combined with self-exclusion, professional support and ongoing financial and time management strategies.

Family and Friends Support Resources

• GamCare Family & Friends: Provides information and support for people affected by someone else's gambling, including forums and resources tailored to loved ones.
• Gamblers Anonymous (GA) and Gam-Anon: Peer-led meetings and groups for problem gamblers and their families. Details are available at gamblersanonymous.org and related regional sites.
• Gambling Therapy - Friends & Family: Online forums and support materials for those close to someone with gambling problems.

All of these services emphasise confidentiality, non-judgmental support and professional guidance. They can work alongside any steps you take with Golden Bet's own responsible gaming tools.

Help for Family

Gambling problems rarely affect only the person who gambles. Family members, partners and friends can experience stress, confusion, financial pressure and emotional harm. If you are worried about someone's gambling, it is important to look after your own wellbeing and to seek support.

Talking to Someone About Their Gambling

• Choose the right moment: Approach the conversation when the person is calm and not actively gambling, under the influence of alcohol, or in the middle of an argument.
• Use non-judgmental language: Focus on your feelings and observations ("I am worried because...") rather than accusations ("You always..." or "You never..."). Emphasise concern, not blame.
• Be specific: Mention concrete examples, such as missed bills, changes in mood, secrecy or reduced time with family, and explain how these have affected you.
• Encourage, do not force: Encourage the person to consider professional help or to use self-exclusion and limits, but accept that change may take time and multiple conversations.

Support Options for Family and Friends

• Family support groups and forums: Services such as GamCare's family and friends support, Gambling Therapy forums and Gam-Anon groups provide spaces to share experiences with others in similar situations.
• Professional counselling: Speaking to a counsellor, psychotherapist or psychologist experienced in addiction can help you process your feelings, understand gambling disorder, and set healthy boundaries.
• Helplines: You can contact the National Gambling Helpline (0808 8020 133 in the UK) or similar services in your country, even if you are not the person gambling. They can explain options and local support.

You are not responsible for another person's gambling behaviour, but you can encourage them to seek help and protect yourself by setting financial and emotional boundaries. In emergency situations, or if you believe there is an immediate risk of harm, you should contact local emergency services or health professionals without delay.

Operator's Commitment

Golden Bet, operated on goldens.bet by Santeda International B.V. under Curaçao licence 365/JAZ, is committed to promoting safer gambling practices and reducing the risk of harm to players. Although we are not licensed by the UKGC, we seek to apply internal standards that reflect international best practice for responsible gaming, taking into account the specific risks identified in relation to online gambling.

Risk Monitoring and Internal Checks

• Behavioural analysis: We use automated systems and manual reviews to monitor for indicators of problematic gambling, such as rapidly increasing deposits, frequent failed deposits, long or overnight sessions, repeatedly cancelling withdrawals, or patterns of chasing losses.
• Age and identity verification: In line with our AML/KYC procedures, we may request documentation to verify your age, identity and source of funds. This is designed to prevent underage gambling, fraud and misuse of our services.
• Warning messages and nudges: Where risk indicators are identified, we may display on-site messages, session reminders or notifications drawing your attention to your recent behaviour, suggesting that you review your limits or take a break.
• Proactive contact: In cases of heightened concern, our responsible gaming or support team may contact you using your registered contact details. They may encourage you to set or lower limits, recommend Time-Out or self-exclusion, or suggest that you seek independent help.
• Account restrictions: If we believe that continued gambling would present a serious risk of harm, we may impose restrictions such as deposit limits, temporary suspensions or account closure, even if you have not requested these measures.

All monitoring and interventions are carried out in accordance with our Privacy Policy and applicable data protection laws. Data used for responsible gaming purposes is processed proportionately and securely. Our policies, including the General Terms & Conditions, Bonus Terms & Conditions, Privacy Policy, AML/KYC Policy and Responsible Gaming Policy, together govern your relationship with us and are reviewed periodically, taking into account regulatory developments, including reforms in Curaçao and evolving international standards.

If you are unable to resolve a dispute with us directly, you may be able to submit a complaint to the Curaçao Gaming Control Board using the procedure indicated on its official website. As we are not regulated by the UKGC, access to UK-approved Alternative Dispute Resolution (ADR) bodies and UKGC complaint mechanisms does not apply to play on Golden Bet.

Updates

Responsible gaming standards and regulatory expectations continue to evolve. We regularly review this page, together with our internal policies and tools, to ensure that they remain appropriate in light of current legal requirements, regulatory guidance and best practices as at 2025.

• Notification of changes: Material changes to this Responsible Gaming page or to related policies may be communicated through one or more of the following channels:
  • Prominent notices or banners on the goldens.bet website or within your account area.
  • Direct messages sent to your registered email address.
  • In-account notifications displayed upon login or before you place bets.
• Continued use: Your continued use of Golden Bet on goldens.bet after updates take effect will generally constitute your acceptance of the updated information, subject to any specific legal requirements for obtaining consent.

You should review this page and our Terms & Conditions periodically to ensure you are aware of the latest version. If you do not understand any part of this information, you should contact our support team for clarification and consider seeking independent legal or financial advice.

Last updated: 6 November 2025.

Contact & Feedback

If you have questions about responsible gaming, need help applying any of the tools described on this page, or wish to provide feedback on our measures, please contact us using the channels below.

• Responsible Gaming E-mail: Please use the dedicated responsible gaming email address shown in your account under "Responsible Gaming Contacts" or the "Contact Us" section of goldens.bet (for example, a dedicated address such as [email protected] may be provided). E-mail allows you to describe your situation in detail and to request specific actions such as self-exclusion or limit changes, subject to our verification procedures.
• Telephone support: The current telephone number for the Golden Bet support team, including assistance with responsible gaming queries, is published on the "Contact Us" page at goldens.bet and within your account. Please use the UK-listed number if you are calling from the United Kingdom; standard network charges apply.
• Feedback and support form: A contact or feedback form is available via the "Contact Us" or "Support" section on goldens.bet. You can use this form to:
  • Request assistance in setting, reducing or reviewing your limits.
  • Ask for a Time-Out or self-exclusion to be applied to your account.
  • Provide feedback on our responsible gaming tools and suggest improvements.
  • Seek clarification about how we monitor and manage gambling-related risks.

When contacting us about responsible gaming, please clearly indicate that your request relates to safer gambling so that it can be prioritised by our team. We will handle your enquiry sensitively and confidentially, in line with our Privacy Policy and legal obligations, while always prioritising your safety and wellbeing. Gambling is strictly prohibited for persons under 18 years of age, and we reserve the right to take any necessary steps to prevent and address underage or unsafe gambling behaviour on Golden Bet.