Privacy Policy
Observe: This privacy policy explains how the Golden Bet website available at https://goldens.bet, operated for the Golden Bet project (together, "we", "us", "our"), collects, uses, stores, shares and protects personal data of players and other visitors.
Expand: The policy applies to all individuals who access or use our websites, mobile versions, and related online services, whether they only browse content or register an account and place bets. It covers information obtained directly from you, automatically from your devices, and from third parties we work with for payments, verification and analytics.
Reflect: We provide this policy to comply with the UK General Data Protection Regulation ("UK GDPR"), the EU General Data Protection Regulation ("GDPR") where applicable, the Mexican Federal Law on Protection of Personal Data Held by Private Parties, and other relevant privacy rules. Please read it carefully. This policy is effective and last updated as of 6 November 2025.
Who We Are
Observe: The Golden Bet website at goldens.bet for the Golden Bet project is owned and operated by Santeda International B.V., a private limited company (B.V.) registered in Curaçao, with registered address at Emancipatie Boulevard Dominico F. "Don" Martina 31, Curaçao, registered in the Commercial Register of Curaçao under number 151296. Santeda International B.V. operates under Curaçao gaming licence number 365/JAZ issued by the Curaçao Gaming Control Board.
Expand: Certain payment processing, risk management and back-office functions for goldens.bet are carried out by Aureate Solutions Ltd, a limited company registered in Cyprus with legal address at Athinon 5, Agios Antonios, 1015 Nicosia, Cyprus, registration number HE 425343. These entities jointly support the technical and financial operation of the website but do not hold a licence from the United Kingdom Gambling Commission (UKGC); your gambling activity is regulated under Curaçao law, not UK gambling law.
Reflect: For all privacy-related queries, including exercising your data protection rights, you can contact our dedicated data protection contact: Data Protection Officer (DPO), Santeda International B.V., Emancipatie Boulevard Dominico F. "Don" Martina 31, Curaçao, or by email at [email protected], or via the contact/feedback form provided on goldens.bet. When you contact us, please clearly indicate that your request concerns our privacy policy and the Golden Bet project.
What Personal Data We Collect
Observe: When you visit or use goldens.bet we collect different categories of personal data: basic registration details (such as full name, username, date of birth, country of residence, email address, phone number), account data (account ID, preferences, responsible gambling settings) and verification data (identity documents, proof of address, payment ownership documents) requested under our KYC/AML obligations and Curaçao licence 365/JAZ.
Expand: We also collect technical and behavioural data created by your use of our services, including: IP address, device identifiers, browser type and version, operating system, language, time zone, log data (log-in times, session duration, pages viewed, clicks and navigation paths), betting and gaming history, deposit and withdrawal history, interaction with bonuses, communications with support, and records of any disputes or complaints. Payment-related data includes chosen payment method, masked card or account identifiers, transaction amounts, timestamps and payment status; detailed card or banking data are typically processed by our payment partners (including Aureate Solutions Ltd and other processors) on our behalf.
Reflect: We use cookies and similar technologies (such as pixels, tags and local storage) to recognise your browser or device, maintain your session, remember preferences, analyse traffic, prevent fraud and, with your consent where required, tailor promotions and advertising. We do not knowingly collect data from individuals under 18 years of age and will close any account and delete or anonymise related data where we become aware of underage use. The exact types of data collected may vary depending on your interaction with goldens.bet and the tools or features you use.
Legal Basis for Processing
Observe: For users in the United Kingdom and the European Economic Area, we rely on specific legal bases under the UK GDPR and GDPR to process personal data. The primary basis is the performance of a contract, as we need to process your data to create and manage your account, enable deposits and withdrawals, settle bets, provide customer support, and honour our Terms and Conditions and Bonus Terms.
Expand: In addition, we process data to comply with legal obligations, including anti-money laundering (AML), counter-terrorist financing and "know your customer" (KYC) rules that apply to Santeda International B.V. as a Curaçao-licensed operator, as well as accounting, tax and record-keeping requirements. We also process data based on our legitimate interests, such as securing our systems, preventing fraud and abuse, verifying the fairness and integrity of games, performing aggregated analytics, improving our services, and defending our legal rights. Where we rely on legitimate interests, we balance our interests against your fundamental rights and freedoms.
Reflect: In certain situations we rely on your consent, for example for sending electronic marketing communications not covered by soft opt-in rules, placing non-essential cookies, or accessing certain device features. You can withdraw your consent at any time, without affecting processing carried out before withdrawal. For users in Mexico, we align our processing with the lawful bases and ARCO principles under the Federal Law on Protection of Personal Data Held by Private Parties, particularly consent, contractual necessity and legal obligations. Where multiple legal bases apply, we may process the same data under more than one basis to ensure compliance across jurisdictions.
Purpose of Processing
Observe: We process personal data first and foremost to operate goldens.bet as an online gambling platform and to deliver the services you request. This includes creating and managing your account, verifying your identity and eligibility (for example, confirming that you are over 18 and allowed to use our services), processing deposits and withdrawals, settling bets, applying bonuses and loyalty rewards, and providing customer service and dispute handling.
Expand: We also process data to improve and optimise our services and business operations. This covers monitoring performance, troubleshooting technical issues, testing new features, analysing aggregated usage and betting patterns, and tailoring content and interface elements based on device type or location. With appropriate safeguards, we use data for responsible gambling measures (such as monitoring patterns that may indicate harmful play), anti-fraud and AML screening, chargeback prevention, enforcement of our Terms and Conditions, and protection of our rights, other players, and third parties.
Reflect: With your consent where required, we use your contact and behavioural data to send marketing communications about our products, promotions, and sister brands operated in the Santeda International B.V. portfolio, and to measure the effectiveness of such campaigns. We may also use cookies and online identifiers to personalise offers and, in collaboration with advertising partners, show relevant ads on and off our website. Where possible, for analytics and reporting we use aggregated or anonymised data that no longer identifies you, so that insights about the Golden Bet audience can be obtained without unnecessary intrusions into privacy.
Disclosure & Sharing
Observe: To provide our services effectively, we share personal data with carefully selected third parties. These include group companies (such as Santeda International B.V. and Aureate Solutions Ltd) for platform operation and payment processing, payment service providers and banks, identity verification and AML service providers, IT infrastructure and security providers, and professional advisors (lawyers, auditors, accountants) where reasonably necessary for business and compliance purposes.
Expand: We may disclose data to regulatory and governmental authorities, law enforcement agencies, courts, or dispute resolution bodies when required by law or licence 365/JAZ conditions, or when necessary to protect our rights or the rights of others. In the gambling context, this can include the Curaçao Gaming Control Board for investigations or complaint handling. We also share limited data with marketing agencies, affiliate partners, and advertising networks where you have agreed to receive marketing or where cookies and tracking technologies are used, ensuring that such parties process data only for agreed purposes and subject to contractual safeguards.
Reflect: We do not sell your personal data as a standalone asset. Any third party processing your information acts either as our processor (processing data on our behalf and under our instructions) or, in some cases, as an independent or joint controller with its own responsibilities. We require processors to implement appropriate security measures and to process data only as necessary to deliver the contracted services. If we undergo a corporate transaction (such as reorganisation, merger or asset sale involving goldens.bet), personal data may be transferred to the relevant successor entity subject to confidentiality and data protection safeguards.
International Transfers
Observe: Because Santeda International B.V. is established in Curaçao and Aureate Solutions Ltd is established in Cyprus, your personal data may be processed and stored outside your country of residence, including in Curaçao, Cyprus, other European Economic Area (EEA) countries, and other jurisdictions where our service providers or data centres are located. For UK-based and EEA users, this means that data may be transferred outside the UK and EEA.
Expand: When we transfer personal data from the UK or EEA to countries that are not recognised as providing an equivalent level of protection, we implement appropriate safeguards. These typically include the use of Standard Contractual Clauses adopted by the European Commission, the UK International Data Transfer Agreement or Addendum, and, where relevant, reliance on adequacy regulations or recognised frameworks for data transfers. We also assess the legal environment in the destination country and, where necessary, apply additional technical and organisational measures (such as encryption and strict access controls) to protect your information.
Reflect: Some of our third-party providers, including analytics and cloud service providers, may be based in or process data from jurisdictions such as the United States or other regions. Where possible, we work with providers that participate in recognised data protection frameworks or meet robust security standards. Regardless of location, our contractual arrangements aim to ensure that your personal data receives a level of protection substantially similar to that afforded under UK GDPR, GDPR and relevant Mexican data protection rules, and that your rights remain enforceable.
Data Retention
Observe: We keep personal data only for as long as necessary to fulfil the purposes for which it was collected, to comply with legal and regulatory requirements, and to resolve disputes or enforce our rights. The specific retention period depends on the type of data and the context in which it is processed, including the requirements linked to our Curaçao licence 365/JAZ and applicable AML/KYC regulations.
Expand: As a general guideline: (i) core account records, identity and KYC documents, and transaction data (deposits, withdrawals, bets) are typically retained for the duration of your relationship with us and for at least five (5) years after account closure or the date of the last transaction, whichever is later, to meet AML and record-keeping obligations; (ii) customer service records and dispute files are usually kept for up to five (5) years after resolution; (iii) technical logs and security-related data are kept for shorter periods, often between six (6) and twenty-four (24) months, unless required longer for security, investigation or legal reasons; and (iv) marketing and preference data are retained while you remain subscribed and for a reasonable period (for example up to three (3) years) after your last interaction, unless you withdraw consent earlier.
Reflect: When personal data is no longer required, we will either securely delete it or irreversibly anonymise it so that it can no longer be linked to you. If deletion is not possible due to technical limitations, we will put the data beyond use and restrict processing to storage for legal retention only. Our retention practices aim to respect principles of data minimisation and storage limitation under UK GDPR, GDPR and Mexican data protection law, while reflecting the specific regulatory expectations placed on online gambling operators in 2025.
Your Rights
Observe: Under the UK GDPR and GDPR, and to the extent applicable under the Mexican Federal Law on Protection of Personal Data Held by Private Parties, you have several rights in relation to your personal data. These include: the right of access (to obtain confirmation whether we process your data and to receive a copy), the right to rectification (to have inaccurate or incomplete data corrected), the right to erasure (to request deletion of data, for example where it is no longer needed or you withdraw consent), and the right to restriction of processing (to limit processing in certain cases).
Expand: You also have the right to object to processing based on our legitimate interests, including profiling, and the right to object at any time to processing for direct marketing, after which we will stop such processing. Where processing is based on consent or on a contract and is carried out by automated means, you may have the right to data portability, allowing you to receive certain data in a structured, commonly used, machine-readable format and transmit it to another provider. Under Mexican law, these rights are collectively known as ARCO rights (Access, Rectification, Cancellation and Opposition), and you may also request revocation of consent, subject to legal and contractual limitations. We do not generally make decisions producing legal or similarly significant effects on you solely based on automated processing; if we ever do, we will inform you and explain your rights under applicable law.
Reflect: To exercise any of these rights, contact our DPO at [email protected] or use the contact form on goldens.bet, stating that your request concerns "data protection rights" and the Golden Bet project. We may ask you to provide information to confirm your identity and, where relevant, to specify your request. We will respond without undue delay and generally within one (1) month (30 days), taking into account statutory deadlines (for example, one month under UK GDPR/GDPR and up to 20 working days under Mexican law), and we will normally handle requests free of charge unless they are manifestly unfounded or excessive. If we cannot fully comply with your request (for example, due to legal retention requirements), we will explain the reasons and your options.
Cookies & Tracking Technologies
Observe: goldens.bet uses cookies and similar tracking technologies to make the site work, to secure your sessions and to understand how visitors use our services. Cookies are small text files placed on your device when you visit our website. Some cookies are set directly by us ("first-party" cookies) and others by third parties providing services such as analytics or advertising.
Expand: We use several types of cookies: (i) strictly necessary or functional cookies, which allow core functions such as page navigation, log-in, selection of language and region, and secure transmission of information; (ii) preference cookies, which remember your settings and choices; (iii) analytics or performance cookies, which help us understand how visitors interact with the website, identify popular content, and improve user experience (often via aggregated statistics); and (iv) advertising and third-party cookies, which may be used, with your consent where required, to deliver tailored promotions, track campaign performance and limit how often you see certain offers.
Reflect: You can manage or disable cookies in several ways. Many browsers allow you to block or delete cookies via their settings; however, blocking certain cookies may affect the functionality of goldens.bet. Where available, we also provide an internal cookie or privacy settings panel that allows you to adjust your preferences for non-essential cookies. For more detailed and up-to-date information on the cookies we use, their purposes and durations, please refer to any dedicated cookie information made available on the website in 2025.
Data Security
Observe: We take the security of your personal data seriously and implement technical and organisational measures designed to protect it against unauthorised access, alteration, disclosure or destruction. Communications between your browser and our servers are protected using industry-standard encryption (such as TLS 1.2 or higher), and we use firewalls, intrusion detection and similar safeguards to protect our infrastructure supporting goldens.bet.
Expand: We apply access controls so that only authorised personnel and service providers who need to process your data for legitimate purposes can access it, and we require them to observe confidentiality obligations. Where feasible, we use encryption or pseudonymisation for data at rest, maintain segregation between environments, and implement backup and recovery procedures. Staff members involved in handling personal data receive regular training on data protection, security and responsible gambling requirements relevant to online gambling operations. We also carry out security assessments and audits of key systems and vendors, and we monitor for suspicious activities that may indicate fraud or attacks.
Reflect: We maintain an incident response framework for managing potential data breaches, including steps for identification, containment, investigation, remediation and notification to authorities and affected individuals where required under UK GDPR, GDPR or Mexican law. While some of our own systems or those of our critical suppliers may align with recognised security standards (such as ISO 27001 or SOC 2) where applicable, no online service can guarantee absolute security. We continuously evaluate and improve our security measures to reflect evolving threats and regulatory expectations for licensed online gambling platforms in 2025.
Complaints & Contacts
Observe: If you have questions, concerns or complaints about how we handle your personal data, we encourage you to contact us first so that we can seek to resolve the matter directly. You can reach our Data Protection Officer at [email protected] or via the online contact form on goldens.bet, or by writing to: Data Protection Officer, Santeda International B.V., Emancipatie Boulevard Dominico F. "Don" Martina 31, Curaçao.
Expand: When submitting a complaint, please provide your account details (or, if you do not have an account, sufficient information to identify your interaction with goldens.bet), a clear description of your concern, and any supporting documentation. We will acknowledge receipt and aim to provide an initial response within a reasonable time, typically within one (1) month, and to resolve most issues within that period. If your complaint also relates to betting outcomes or gaming conduct, we may need to coordinate with our compliance team and, where relevant, with the Curaçao Gaming Control Board or other bodies as required by licence 365/JAZ.
Reflect: If you are not satisfied with our response regarding data protection, you may have the right to lodge a complaint with a supervisory authority. For UK residents, this is usually the Information Commissioner's Office (ICO) (see ico.org.uk). For residents of the EEA, it is your local data protection authority. For residents of Mexico, you may contact the Instituto Nacional de Transparencia, Acceso a la Información y Protección de Datos Personales (INAI), the Mexican data protection authority. These authorities can provide up-to-date contact details and complaint procedures on their official websites. For unresolved gambling disputes related to our Curaçao operations, you may also be able to escalate a complaint via the official complaint channels of the Curaçao Gaming Control Board, as indicated on its website.
Updates
Observe: We may update this privacy policy from time to time to reflect changes in our services, legal or regulatory developments, or technical and organisational measures. The version of the policy currently in force will always be made available on goldens.bet.
Expand: When we make material changes that significantly affect how we process your personal data or your rights, we will take appropriate steps to inform you in advance, which may include notifications by email, prominent banners on the website, or alerts in your account dashboard. Except where immediate changes are required by law or to address urgent security or compliance issues, we will normally provide at least 30 days' notice before material changes take effect, so that you have time to review the updated policy and, if you wish, adjust your settings or close your account.
Reflect: Each version of this policy will be identified by a "Last updated" statement. Last updated: November 2025. Where relevant, we may summarise key material changes (for example, new categories of data collected, new purposes of processing, or new types of recipients or international transfers) in a concise changelog or notice. By continuing to use goldens.bet after the effective date of any update, you acknowledge the revised policy; however, if you do not agree with changes, you may stop using our services and request account closure, and you will retain all data protection rights granted under applicable law.