Contact Us

If you need assistance in relation to your account or play at Golden Bet on goldens.bet, you can contact our customer support team using this contact form. Please provide your full name, your valid e-mail address or preferred messenger contact, and a clear description of your question, issue, or complaint so that we can identify your account and respond efficiently. Where relevant, include your username, approximate time of the incident, game title, transaction reference, and any screenshots, but do not share your password, full payment-card numbers, or other highly sensitive security information. By submitting this form you acknowledge that your request may be processed by Santeda International B.V. (registered in the Commercial register of Curaçao under No. 151296, with its registered office at Emancipatie Boulevard Dominico F. "Don" Martina 31, Curaçao) and, for payment-related matters, by Aureate Solutions Ltd (Athinon 5, Agios Antonios, 1015 Nicosia, Cyprus, Reg. No. HE 425343), in accordance with our Terms & Conditions, AML/KYC rules, and Privacy Policy as in force in 2025. The profile Golden Bet relates specifically to users accessing or reviewing the service from the United Kingdom, and this form is the primary channel for initiating support and dispute-related communication with our team.

We aim to reply to all inquiries submitted via this contact form within one business day, although complex verification, security checks, or payment investigations may require additional time. For urgent operational issues, you may also use the live chat function or other real-time support tools available on goldens.bet; these channels operate on a 24/7 basis, but response times can vary during peak periods. Please note that Golden Bet is operated under Curaçao gaming license 365/JAZ issued by the Curaçao Gaming Control Board (GCB) and is not licensed by the United Kingdom Gambling Commission (UKGC). As a result, UK-based players using goldens.bet are not covered by UKGC-specific protections such as GAMSTOP, UK statutory fund-segregation rules, or UK-regulated alternative dispute resolution schemes, and you remain responsible for confirming that online gambling is lawful and suitable for you before contacting us. If you are not satisfied with the outcome of your interaction with our support team, you may request an internal escalation and, where applicable, submit a complaint to the Curaçao GCB using its official channels for license 365/JAZ as of 2025. Communications through this form and via live chat are provided for customer-service purposes only and do not constitute legal, financial, or tax advice.